Casinova VIP Program: What Members Get at Each Level

Casinova uses a five-tier VIP structure for regular players. Your status affects practical account features, including withdrawal limits, support and promotional treatment. Higher levels come with increased cashout limits, personalised promotions and access to a personal manager.

The exact tier names and the activity needed to move between them are not part of the information available here, so it is best to treat the programme as a progression system rather than assume a fixed points chart. In everyday terms, the more established your account becomes within the programme, the broader the member benefits can be.

Members at higher VIP levels can receive a personal manager. This gives you a more direct point of contact for account questions and programme-related assistance, rather than relying only on general support channels.

Higher-tier members also have access to 24/7 support. Casinova offers live chat, telephone and email support, so there are several ways to ask about an account matter. Live chat responses are within seconds to around two minutes, telephone responses take approximately four minutes and email replies take approximately five hours.

• Personal manager available at higher VIP levels.
• 24/7 support available at higher tiers.
• Live chat response: within seconds to approximately two minutes.
• Telephone response: approximately four minutes.
• Email response: approximately five hours.

If your question concerns a withdrawal, identity check or payment method, have the relevant account details ready. That keeps the conversation focused and can make it easier to sort out the next step.

VIP status can raise your withdrawal limits, but every member still needs to complete the required identity process before the first withdrawal. Casinova asks for an identity document and proof of address. The documents must be submitted within 30 days of the request, and verification typically takes up to 10 days.

The identity check also confirms that you meet the legal age requirement before the first cashout is released. This means a higher VIP level does not remove the verification step. It changes the account benefits available after you qualify for that level.

1. Check your current VIP level

   Confirm the daily and monthly withdrawal limits that apply to your account.

2. Prepare your documents

   Have an identity document and proof of address ready before making your first withdrawal request.

3. Submit the documents on time

   Provide the requested KYC documents within 30 days of the request.

4. Wait for verification

   Verification typically takes up to 10 days before the first cashout can be released.

5. Request a withdrawal within your limit

   Choose your method and keep the amount within the limit shown for your VIP level.

VIP benefits can make account management easier, but they should not encourage you to spend more than you planned. Gambling involves real financial risk, and a higher tier is not a reason to chase losses or increase your budget.

• Set a deposit limit before you play.
• Keep track of deposits, withdrawals and your monthly spending.
• Use the standard withdrawal limit as a planning reference until your account shows a higher allowance.
• Ask support about account details before accepting a promotion.
• Use temporary or permanent self-exclusion through support if gambling stops feeling manageable.
• Use the available self-assessment questions to reflect on your play.

Casinova provides deposit limits, self-assessment tools and temporary or permanent self-exclusion through support. These controls are there for practical use, whether you are new to the programme or already at a higher VIP level.