Privacy Policy

This Privacy Policy explains how Casinova collects, uses, stores and protects personal information when you visit our website, create an account, use our services or contact us. It also explains the choices and privacy rights available to players in Australia.

Players Also Enjoy

Double Hot Habanero

technology

Hot Mines

inout

Lamp Of Infinity

pragmaticplay

Book of The Divine - Egyptian Darkness

spnmnl

No Fly Zone

kagaming

Aztec Spell - Hold & Hit 3x3

spnmnl

1. Information we collect

When you use the Casinova website or services, we may collect information that identifies you or can reasonably be linked to you. The information collected depends on how you interact with the site, the services you use and the security, verification or legal checks that apply. We aim to collect information that is reasonably necessary for operating the website, managing accounts, processing transactions, providing support and meeting our obligations.

Table of contents

Account and contact information

When you register or manage an account, we may handle details such as your name, date of birth, residential information, username, password, telephone details and email address. We may also record your account preferences, settings, communications with us and information you provide when requesting help from customer support. If you contact us, we may retain details of your enquiry and our response so that we can manage the matter properly.

Identity and verification information

To help confirm identity, age and eligibility, we may request verification information and documents. This may include identity documents, proof of address, information about your source of funds or other details reasonably required for customer due diligence. We may use suitable verification, screening and fraud-prevention services where permitted. The information requested may vary depending on the account, transaction or risk review involved.

Payment and transaction information

We may collect records of deposits, withdrawals, wagers, gaming activity, account balances and other transactions. Payment providers may process payment details on our behalf. We may receive information needed to confirm a payment, investigate a failed transaction, manage a withdrawal or prevent unauthorised activity. Sensitive payment credentials may be handled directly by the relevant payment provider rather than being stored by us.

Device, technical and usage information

When you visit or use the site, we may collect technical information such as your IP address, browser type, operating system, device identifiers, approximate location, language settings, pages viewed, links used, dates and times of access, and information about how you interact with the website. We may also receive information about errors, performance, network activity and security events. This information helps us maintain a secure, functional and reliable service.

Cookies and similar technologies

Casinova may use cookies and similar technologies to keep the website working, remember settings, support account functions, improve performance, understand website usage and help protect the site. Some cookies may be placed by service providers supporting website, analytics or security functions. You can manage, restrict or delete cookies through your browser settings. Disabling certain cookies may affect the availability, security or performance of some website features.

2. How and why we use information

We use personal information for purposes connected with providing and managing the Casinova service. We seek to handle information fairly and transparently, and to use it only where there is a suitable reason. Depending on the circumstances, information may be used because it is needed to provide a service you have requested, to meet a legal obligation, to protect users and the website, to prevent fraud or harm, to support legitimate operational interests, or because you have provided consent.

To create, administer and secure your account, including helping you sign in and maintain your account preferences.
To provide gaming and related website services, process requests and keep accurate records of activity.
To verify your identity, age and account information, and to carry out customer due diligence and other required checks.
To process deposits, withdrawals and other transactions, investigate payment issues and prevent unauthorised activity.
To detect, prevent and investigate fraud, money laundering, abuse, collusion, cheating, account compromise and other security or integrity risks.
To communicate with you about your account, transactions, service updates, requests, security matters and changes to our terms or policies.
To provide customer support, respond to questions and resolve complaints or disputes.
To understand website use, test features, improve services, fix technical problems and maintain platform reliability.
To send marketing or promotional communications where permitted and where you have provided consent or another lawful basis applies.
To meet legal, regulatory, tax, accounting, responsible gambling, reporting and record-keeping obligations.
To establish, exercise or defend legal rights, protect our users and business, and respond to lawful requests from authorised bodies.

Where we send marketing messages, you can choose to stop receiving them. You may use an unsubscribe option included in a marketing message or contact us using the details in this policy. Service and account messages may still be sent when they are necessary for security, transactions, support or the operation of your account.

Keeping information accurate

We take reasonable steps to keep personal information accurate, complete and relevant for the purposes for which it is used. You should provide current and truthful information when creating or using an account, and tell us if important details change. We may ask you to confirm or update information from time to time, particularly where verification or payment checks are required.

3. Sharing, security and retention

We may share relevant personal information with service providers and professional partners that help us operate the website and services. We limit access to information according to the purpose for which it is needed, and expect service providers to handle information securely and appropriately. We do not sell personal information as a general business practice.

Payment, banking and transaction service providers involved in processing or confirming payments.
Identity, age, fraud prevention, risk assessment and security service providers.
Technology, hosting, communications, customer support, analytics and website maintenance providers.
Professional advisers, insurers, auditors and other suppliers where they reasonably need information for their services.
Courts, law enforcement, government bodies, regulators or other authorised parties where disclosure is required or permitted.
Parties involved in a business change, such as a sale, restructuring, merger or transfer of services, subject to appropriate safeguards.

International handling

Service providers may process information in Australia or another country. Where information is handled across borders, we take reasonable steps to use appropriate contractual, technical or organisational safeguards and to ensure the information is handled consistently with applicable privacy requirements. The location of a service provider may change as technology, suppliers and business arrangements develop.

Security measures

We use reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, authentication, monitoring, encryption or other safeguards appropriate to the information and the risks involved. No website, network or electronic transmission can be guaranteed to be completely secure. You should use a strong password, keep account credentials confidential and notify us if you suspect unauthorised access.

Retention of information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communications records must be kept for a period required by law even after an account is closed. We may also retain information where it is needed to resolve disputes, prevent fraud, protect the service or establish, exercise or defend legal rights. When information is no longer needed, we may securely delete it, destroy it or anonymise it.

4. Your privacy rights and choices

You may have rights and choices regarding the personal information we hold about you. These rights can depend on the circumstances, the type of information involved and applicable privacy requirements. We may need to confirm your identity before completing a request, and some requests may be subject to lawful exceptions, security requirements or record-keeping obligations.

Access: you can ask for access to personal information we hold about you and, where appropriate, an explanation of how it is used.
Correction: you can ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: you can ask us to delete your information where it is no longer needed or where another valid basis for deletion applies. We may need to retain some records for legal, security, dispute or transaction purposes.
Marketing consent: you can withdraw consent to marketing at any time by contacting us or using an unsubscribe option included in a marketing message. This does not affect the lawfulness of marketing sent before consent was withdrawn.
Cookies: you can manage or restrict cookies through your browser settings, although some website functions may not work as intended if certain cookies are disabled.
Complaint or concern: you can contact us if you believe your information has been handled in a way that does not comply with this policy or applicable privacy requirements.

How to make a data request

To request access, correction or deletion of your data, or to withdraw consent to marketing, contact support@casinova-casino.site. Please describe your request clearly and provide enough information for us to locate the relevant account or records. We will consider and respond to requests within a reasonable period, subject to identity checks, applicable requirements and any need to retain information.

We may ask for additional information to confirm that a request is genuine and relates to the correct person. This is a security measure designed to prevent information being disclosed or changed without authorisation. If we cannot fully comply with a request, we will generally explain the reason, subject to any legal or security restrictions.

If you are dissatisfied with our response, you may have the option to seek assistance from an appropriate privacy or consumer protection authority in Australia. We encourage you to contact us first so we can understand and address your concern.

5. Updates and contact

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal obligations or information-handling practices. The updated version will be made available on the website and will apply from the date stated in the updated policy. We recommend reviewing this page periodically so you remain aware of how information is handled.

If you have a privacy question, want to exercise a data right or need clarification about this policy, contact support@casinova-casino.site. This address may be used for requests to access, correct or delete personal information, and for withdrawing consent to marketing. Please do not send unnecessary sensitive documents or payment information by email.

If verification documents are required, we will provide appropriate instructions for submitting them securely. You should avoid including passwords, full payment credentials or other unnecessary sensitive details in ordinary correspondence.

By using the Casinova website and services, you acknowledge that you have had an opportunity to read this Privacy Policy. This policy should be read together with the applicable website terms, account conditions, responsible gambling information and other notices that explain how the services operate. If you do not agree with the handling described here, you should consider whether to continue using the website or contact us to discuss your concern.