Responsible Gaming

At Casinova, gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. Responsible gaming means understanding the risks, setting personal boundaries and taking action when gambling is no longer fun or easy to control. This page provides general information to help Australian players make informed decisions and find support when it is needed.

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Gamble for entertainment

Online gambling involves risk, and losses can occur. There is no guaranteed way to win, predict an outcome or recover money that has already been lost. Games should be treated as paid entertainment, in the same way as other recreational activities. Only gamble with money that you can afford to lose after essential expenses, savings commitments and other financial responsibilities have been covered.

Table of contents

Before you start, decide how much time and money you are comfortable spending. Consider these amounts your entertainment budget rather than an investment. Once your budget has been used, stop playing. Do not increase your spending because you are winning, losing or feeling pressure to continue. Taking regular breaks can also help you remain aware of how long you have been playing and how much you have spent.

Set a spending limit before each session and stay within it.
Set a time limit and take regular breaks away from your device.
Keep gambling separate from money needed for rent, bills, food, education or other essentials.
Do not borrow money, use credit irresponsibly or sell belongings to fund gambling.
Avoid gambling when you are upset, tired, intoxicated or under financial pressure.
Never chase losses by increasing your stakes or playing for longer.
Remember that past results do not change the odds of future games.
Keep your account details secure and do not allow other people to use your account.

A win does not mean that another win is more likely, and a series of losses does not mean that a win is due. Each game or event has its own outcome. Setting rules in advance and following them can help prevent decisions made in the heat of the moment.

Recognising when gambling may be a problem

Gambling can become difficult to control for some people. Problem gambling may affect finances, relationships, work, study, sleep and emotional wellbeing. You do not need to wait for serious harm before asking for help. Speaking with someone early can make it easier to understand what is happening and choose practical next steps.

You may wish to review your gambling if you notice any of the following behaviours or feelings:

Spending more money or time gambling than you originally intended.
Thinking about gambling frequently or finding it difficult to concentrate on other activities.
Trying to win back money after a loss or feeling that you must keep playing until you are ahead.
Hiding your gambling, losses or account activity from family, friends or other people.
Borrowing money, missing payments or using money set aside for important expenses.
Feeling restless, anxious, irritable or upset when you try to stop or reduce gambling.
Gambling to escape stress, loneliness, sadness or other difficult emotions.
Arguing with people close to you because of gambling.
Neglecting work, study, sleep, health or other responsibilities.
Continuing to gamble even though it is causing financial, personal or emotional harm.

If any of these points sound familiar, consider stopping play and seeking independent support. You can also talk with a trusted friend or family member. You are not required to manage the situation alone, and asking for help is a practical step rather than a failure.

Tools for managing your account

Casinova may provide account-management features designed to help players control their gambling. Depending on the options available to you, these may include deposit limits, loss or wagering limits, session reminders, time-outs and self-exclusion. Read the instructions carefully before applying a control, as each tool may operate differently and may affect your access to the account.

Limits and time-outs

A limit can help you decide in advance how much you are prepared to deposit or spend during a selected period. Choose an amount that reflects your budget, not an amount based on what you hope to win. A time-out can temporarily prevent or discourage access to gambling for a chosen period. If you feel unable to follow your own limits, stop gambling and consider using a stronger restriction.

Self-exclusion

Self-exclusion is a formal request to restrict access to gambling for a selected period or, where available, for a longer term. It is intended for people who want a firm break from gambling. If you choose self-exclusion, do not create another account or try to bypass the restriction. You should also consider asking other gambling providers you use about their own exclusion processes, because a restriction with one provider may not automatically apply elsewhere.

Requesting help with account controls

If you want to set a limit, take a break or discuss self-exclusion, use the responsible gaming or account support options available through Casinova. If you cannot find the relevant setting, contact support through the channels shown on the website. Do not wait until a problem becomes more serious. Account controls are most effective when used early and combined with a clear personal plan.

If another person may be able to access your account or payment method, update your passwords, enable available security features and keep your login details private. Account security does not replace responsible gaming controls, but it can help prevent unauthorised use.

Support and important information

If gambling is affecting your finances, relationships or wellbeing, consider speaking with a qualified counsellor, financial counsellor, health professional or an Australian gambling support service. These services can provide confidential guidance, help you make a plan and explain options that may be available in your state or territory. You can also speak with someone you trust and ask them to help you stay accountable.

If you feel overwhelmed, unsafe or at immediate risk of harming yourself or someone else, seek urgent assistance from emergency services or a health professional. Gambling-related stress can feel intense, but support is available and your safety comes first.

Casinova is not a financial advice, mental health or crisis service. Information on this page is general and does not replace professional advice. A decision to gamble is your responsibility, and you should consider your own circumstances before using any gambling service.

Our commitment

We aim to provide clear information about responsible gaming and to make available account controls easier to understand. We may apply identity, age, account or activity checks in line with applicable requirements and our website terms. If we identify activity that raises responsible gaming concerns, we may contact you, suggest a break, apply restrictions or take other appropriate action. The availability and operation of specific controls may depend on your account and applicable rules.

Please read this page together with the Casinova Terms and Conditions, Privacy Policy and any information displayed in your account. Responsible gaming settings should be reviewed from time to time, particularly if your financial or personal circumstances change. By planning your play, respecting your limits and asking for help early, you can make more informed choices about whether gambling is right for you.