Casinova Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of the Casinova website and any gambling services made available through it. Please read them carefully before registering, depositing funds or placing bets. By accessing or using Casinova, you acknowledge that you have read, understood and agreed to these terms. If you do not agree, you must not use the website or services.

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1. General terms and account eligibility

These Terms & Conditions form an agreement between you and the operator of Casinova. They apply to your access to the website, the creation and use of an account, deposits, withdrawals, games, promotions and any other services offered through Casinova. Additional rules may apply to particular games, tournaments, promotions or payment methods. Where additional rules apply, they will be made available to you before you use the relevant service and will form part of these terms.

Table of contents

You must be legally permitted to use online gambling services in the place where you are located. You must also meet any applicable minimum age requirement. Casinova may ask you to confirm your age, identity, location or other eligibility information before allowing access to some or all services. You must provide information that is accurate, current and complete, and you must update it if it changes.

You are responsible for keeping your account login details confidential. You must not allow another person to use your account, and you must notify Casinova promptly if you believe your account has been accessed without permission. You are responsible for activity carried out through your account unless you have taken reasonable steps to protect your credentials and reported the issue without undue delay.

You must use only one account unless Casinova expressly allows otherwise.
You must not create an account using false, misleading or incomplete information.
You must not use an account for another person or transfer your account to anyone else.
You must not use Casinova while located in a place where its services are restricted or unlawful.
You must not use funds obtained through unlawful activity or use the website for fraud, money laundering or any other improper purpose.

Casinova may refuse an account application, restrict access, suspend an account or close an account where it is reasonably necessary to comply with applicable law, protect the website or its users, verify information, investigate suspicious activity or enforce these terms. Where permitted, Casinova may explain the reason for such action. Any decision will be handled in accordance with applicable requirements.

2. Deposits, bets, winnings and withdrawals

You may deposit funds using payment methods made available through Casinova. You must use a payment method that belongs to you or that you are authorised to use. Casinova may conduct checks on deposits and payment activity, and may delay, reject or reverse a transaction where required for security, verification, compliance or technical reasons.

You should only deposit money that you can afford to lose. Deposited funds are intended for gambling activity and must not be used for unlawful purposes. You remain responsible for checking the details of each transaction before confirming it. Payment providers may apply their own terms, fees, processing times or restrictions, which are outside Casinova's control.

A bet or game entry is generally treated as accepted when it is recorded by Casinova's systems. You should check your account history and game information after placing a bet. Casinova may void or correct a transaction where there is a clear technical error, system malfunction, pricing error, duplicate transaction or other circumstance that makes the transaction invalid under applicable rules.

Withdrawals may be subject to identity, age, payment and account checks. Casinova may require you to complete verification before processing a withdrawal. Withdrawals may be returned to an eligible payment method associated with your account, subject to available options and applicable requirements. You are responsible for providing correct payment information and for any taxes or obligations that may apply to you.

If a payment is reversed, disputed or found to be unauthorised, Casinova may recover the relevant amount from your account, cancel related transactions or take other lawful steps. If your account shows a credit caused by an error, you must notify Casinova and the amount may be corrected or recovered. Casinova may also withhold or adjust funds where this is reasonably necessary to investigate suspected fraud, prohibited conduct or a breach of these terms.

3. Responsible gambling, promotions and prohibited conduct

Gambling should be treated as entertainment, not as a way to earn income or recover losses. You should set personal limits on the time and money you spend and stop gambling if it is no longer enjoyable or begins to cause concern. Casinova may provide account tools or support options designed to help you manage your play. These may include deposit controls, activity information, time reminders, temporary breaks or account closure, subject to the options available at the time.

If you are concerned about your gambling, consider taking a break and seeking support from an appropriate gambling-help service or qualified professional in Australia. You should not gamble while under the influence of alcohol or drugs, and you should not borrow money to gamble. Casinova may take steps to identify and respond to signs of harmful or unsafe gambling.

Promotions, rewards, bonuses and other offers are subject to the terms displayed with the relevant offer. Those terms may include eligibility rules, expiry dates, wagering or play requirements, game restrictions, maximum values, withdrawal conditions and account limitations. You should read the specific promotional terms before accepting an offer. Casinova may withdraw or amend an offer where permitted, including where an offer has been misused or made available in error.

You must not cheat, collude, use automated software, bots or unauthorised devices.
You must not exploit a fault, vulnerability, pricing error or technical defect.
You must not interfere with the operation, security or availability of the website.
You must not provide access to your account to another person or use another person's account.
You must not engage in fraud, identity misuse, money laundering, market manipulation or other unlawful conduct.
You must not publish or transmit content that is threatening, abusive, discriminatory, misleading or unlawful.

If Casinova reasonably believes that prohibited conduct has occurred, it may suspend or close an account, cancel affected transactions, restrict withdrawals, remove promotional benefits and retain or recover funds where permitted by law. Casinova may also report suspected unlawful activity to an appropriate authority.

4. Website use, privacy, liability and changes

The website and its content are provided for personal use. You may view and use the website only in accordance with these terms and applicable law. You must not copy, modify, reproduce, distribute, reverse engineer or commercially exploit any part of the website without permission. Casinova may update, suspend, withdraw or change parts of the website, games or services without guaranteeing that every service will always be available.

Casinova aims to provide accurate and reliable information, but errors, interruptions, delays and technical problems may occur. To the extent permitted by law, Casinova is not responsible for loss caused by events outside its reasonable control, including internet failures, device problems, payment-provider issues, telecommunications outages, cyber incidents or other technical disruptions. Nothing in these terms excludes or limits a right or guarantee that cannot lawfully be excluded or limited under Australian law.

Your personal information will be handled in accordance with the Casinova Privacy Policy and applicable privacy obligations. You should review that policy to understand how information may be collected, used, stored and disclosed. You may be required to provide information for account administration, identity checks, fraud prevention, responsible gambling measures and legal or regulatory compliance.

Casinova may change these Terms & Conditions from time to time. Updated terms will be made available on the website, and the updated version will apply from the date stated or, where no date is stated, from publication. You should review the terms regularly. If you continue to use the website after an update, that conduct may indicate acceptance of the revised terms. If you do not accept a change, you must stop using the services and follow the available account-closure process.

If any part of these terms is found to be invalid or unenforceable, that part will be read down or removed to the extent necessary, and the remaining provisions will continue to apply. A failure to enforce a provision immediately does not mean that Casinova has waived its right to enforce it later. These terms are governed by the laws that apply to the relevant services and your use of the website, subject to any mandatory rights and protections available to you.

Questions and complaints

If you have a question, believe a transaction is incorrect or wish to make a complaint, use the support or contact options published on the Casinova website. Provide enough information for the matter to be reviewed, such as your account details, the relevant date and a description of the issue. Casinova may request further information before responding. Nothing in these terms prevents you from exercising a legal right or contacting an appropriate authority where that option is available.