Contact Casinova

Need help with your Casinova account or a question about our services? Email support@casinova-casino.site and provide enough information for our support team to understand your request. We aim to respond to messages usually within 24 hours, although response times may vary depending on the nature and volume of enquiries.

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How to get in touch

For assistance, contact us by email at support@casinova-casino.site. Please use the email address linked to your account where possible. This can help us locate your details and handle your request more efficiently. Do not include your password, payment card security code or other sensitive security information in your message.

Table of contents

To help us review your enquiry faster, include your account email address or username, a short description of the issue, and screenshots if relevant. Make sure screenshots do not show passwords, full payment card details or other information that should remain private.

Account access, profile or verification questions
Deposit and withdrawal enquiries
Questions about bonus terms or eligibility
Technical problems, errors or website difficulties
Responsible gambling requests, including requests for account support or restriction

Before contacting support

Please describe what happened, when the problem occurred and any relevant transaction or reference details. If the issue concerns a payment, include the date and amount where available, but do not send complete card or banking credentials. Clear, accurate information helps Casinova investigate your enquiry and provide suitable guidance.

If you are contacting us about responsible gambling, you can state clearly what support or account action you are requesting. Our team will review the request and explain the next steps available. Please allow reasonable time for a response, and avoid sending duplicate messages about the same matter as this may delay handling.